Hemlock Hat Co - Ross - Big Kids

We insist that you are 100% satisfied and happy with your purchase! If you have any product questions or if you are dissatisfied with a purchase, please call or e-mail us:
(503) 717-1110
To contact us by email click the link HERE. Please include your order number if it's related to an order you have already placed online.

Returns & Exchanges:
Please inspect your order upon receipt. We ask that you notify us of any issues within 14 days after arrival of your order. Returns must be accompanied by a Return Authorization (RA) number. Please contact us if you would like to return an item or need to exchange one. You can include your packing slip or print a copy of your order.
Returns and Exchanges are sent to:
Seaside Surf Returns
1116. S Roosevelt Dr.
Seaside, OR
97138


The customer will pay shipping for any product returned. In the case of an exchange, the customer will also pay shipping for the new product. Clearance items are final and not returnable in most instances.
When returning items to us, please use a courier service with tracking to ensure arrival. The customer is responsible for the returned product until it is delivered to us.
Once we receive a returnable item, refunds will be processed using the original method of payment.
Thank you, and happy surfing.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Clearance Items

To complete your return, we require a receipt or proof of purchase.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Clearance Items
Some health and personal care items
Used Items such as a wetsuit youve worn in the ocean.

To complete your return, we require a receipt or proof of purchase.